Process Mapping and Improvement
Seminar Overview
Process work occupies a significant proportion of all organizations’ time. Quarterly accounting cycles, payroll, manufacturing, employee hiring and indoctrination, annual budgeting, marketing programs, trade shows, materials production, strategic planning, and many other organization-critical activities fall into the category of process work.
Muda (the Japanese word for uselessness) is a term given to work, effort, and money spent which produces little or no benefit. Uncompleted tasks, rework, late deliveries, useless meetings, and failed projects are all examples of muda.
This seminar targets process work, examines where inefficiencies and muda exist, and fine-tunes the process to create a Muda-Free Zone.
Learn how to evaluate current operations, review product hand-offs, determine the value of work to the organization and streamline your workflow. Also learn how to create ISO-9000 compliant documentation or internal SOPs (standard operating procedures).
Who Should Attend
The seminar is designed for staff members, subject matter professionals, and middle management involved in a process-improvement project; as well as middle management, supervisors, and staff who just want to get a handle on their work flow from process-driven departments such as
manufacturing and production,
inventory and warehouse operations,
employee training
research, and testing,
purchasing, human resources,
finance and accounting,
and marketing.
What's Covered
- Build the process improvement project plan
- Evaluate and document the current processes and procedures
- Identify muda, inefficiencies, and improvement areas
- Integrate quality directly into your processes
- Rollout the plan, overcoming cultural, political, and organizational barriers
- Determine the value and cost of activities
- Improve in-process decision-making
- Measure and track your success
- Develop ISO 9000 compliant documentation
- Continuously improve your process
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Your Benefits
- Muda-FreeTM processes
- Improved communication
- Reduced rework and fire-fighting
- Improved efficiency across the organization
- Processes that are aligned with the organization
- More reliable and consistent results
- Reduced operations overhead
- Measured improvements
- Documented processes and results
- Improved workflow and product hand-offs
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Syllabus
1. Introducing Process Definition and Improvement
2. The Process Definition and Improvement Project
3. Understanding Process Mapping
4. Stage 1: Identifying the As-Is Project
5. Determining Resource Costs
6. Stage 2: Improving the Process
7. Stage 3: Rollout Out the New Process
8. Stage 4: Continuous Process Improement
9. Summary
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